Open Letter Sent to Our Clients RE: COVID-19 on March 12, 2020

Dear Esteemed Client,

As always, Utah House Cleaning takes the health and safety of our community very seriously. For the past three weeks, we have been reassessing and refining our health and safety measures to keep our employees and clients healthy and safe, as has always been our priority.

With recent news around coronavirus (COVID-19), we know you may have questions about how we do our part to keep our clients and our employees healthy. We want to share the actions we have always taken to help protect our clients and our employees throughout the year regardless of the season. We always take extra precaution during flu season and are taking extra precautions in response to COVID-19.

A few of the precautions and cleaning measures we have always practiced, and will continue to practice are:

  • If a cleaner arrives to the office with an illness in the morning, we ask the cleaner to head home for the day in order to let them heal as well as stop the spread of germs. If a cleaner becomes ill during the work day, we help facilitate their quick return home for the rest of the work day.

  • We provide immune supplements, including probiotics and vitamins, to our employees at no cost to them to support healthy and strong immune systems. Our employees take this seriously and help themselves to whatever supplements they wish upon arrival to the office.

  • All of our cars have hand sanitizer in them which the cleaners use throughout the day, especially between homes. We also have sanitizing wipes in each car and at the entrance of our office that the cleaners use before leaving the office as well upon returning at the end of the day. They use these wipes for their hands, as well as for the equipment they have been using in their kits throughout the day.

  • Our cleaners use clean microfiber towels, rags, and wipes in each home. We do not take any rags that have been in one home into any other. Towels, rags, and wipes are used in one home and only one time. They are then laundered with bleach in order to sanitize them between uses.

A few practices we have been enforcing as of late February:

  • We are monitoring good hand washing practices with 20 second timed scrubbing upon entering and exiting a home. Our cleaners are aware that washing their hands thoroughly is our best and most important course of action.

  • We generally use a method of cleaning where one face of a cleaning cloth’s surface is only used once, and on one surface, in order to avoid cross-contamination. We use this method most diligently in homes where the occupants are highly allergic or have sensitive medical recoveries they are working through from home. We will start to enforce this method most diligently in every single one of our client homes.

A few steps you can take in facilitating our reinforced protocols are:

  • We encourage you to keep hand sanitizer in your entryway. The cleaners will use it upon entering your homes if it is available. However, this is not necessary.

  • We use bleach in our routines while cleaning, unless the client has asked us not to. If you would like to incorporate bleach, or any other specific disinfectant into your routine, please reach out to us and let us know via text message 801-635-7103.

  • For most of our homes, we bring in our own equipment to complete the cleaning service. If you would like us to use your own equipment, we are more than happy to do so. Please send us a text message and ensure that all of the products and equipment we will need are easily accessible.

  • In addition to the option of using your own equipment or products, we have begun offering our clients to keep a cleaning kit of our products (no large equipment) in their homes. These kits are full of our cleaning products and we will bring refills as needed. This will minimize any transferring items from house to house. Limiting things that enter and exit your home will also limit your risk of contagious illnesses. Please ask us via text about the at cost price of providing your home with our commercial grade cleaning products.

The safety and well-being of our clients is our top priority. The Centers for Disease Control and Prevention (CDC recommends the following precautionary measures and guidelines to keep you healthy and prevent the spread of Coronavirus (COVID-19).

  • Wash your hands often and thoroughly with soap and as hot of water as you can stand for at least 20 seconds.

  • Use an alcohol-based sanitizer if soap and water are not available.

  • Avoid touching high-touch surfaces in public places.

  • Keep away from others that are sick.

  • Avoid touching your face, nose, eyes, or mouth as much as possible.

  • Clean and disinfect household objects, especially items that are used frequently.

  • Avoid all non-essential travel.

  • For extra precaution, remove all clothing and shoes that you wore in public as soon as you arrive home, and place them in the wash. Launder all clothing before wearing again.

According to the CDC, if you think you have been exposed to COVID-19 and develop symptoms such as a fever, symptoms of respiratory illness, such as cough or difficulty breathing you should contact your healthcare provider immediately. Your healthcare provider will determine if you need to be tested for COVID-19 with the assistance of the state's health department and the CDC.

If you are feeling unwell, we ask that you please inform us, and we can work with you to reschedule your cleaning.

Sierra, who is on our admin team, is a student of public health at Westminster College. She has been working closely with her advisors, reading all of the updates on COVID-19 which have come from the World Health Organization, the CDC, and Bloomberg School of Public Health. She has been staying up to date on the cases, spread, and prevention methods.

As we gain new information, we will be sure to update our clients and do our absolute best to protect the health and safety of our clients and our employees.

Please contact either Sierra or Nicol for any additional questions or concerns.

Thank you, for being a valued client of Utah House Cleaning!

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Utah House Cleaning

PO Box 572101

Murray, Utah 84157

(801) 635-7103

Our area of service is between Bountifull and Traverse Hill

Operating Hours

Mon - Fri: 8am - 5pm

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